Morningstar is excited to announce the results from our Tech Support Survey. We always strive to offer top-tier support and are thrilled to have exceeded the expectations of our customers.
Nine out of 10 customers would recommend our services.
Customers rated their overall satisfaction 8.9/10.
Distributors rated their satisfaction 9.4/10.
End users rated their satisfaction 9/10.
From our products to our client relations to our customer service, we accept nothing less than the best. Our customers know that, which is why they consistently highly recommend us. We not only understand how important reliability is when it comes to our products, but also in terms of our after sale support. That’s why we prioritize responding to clients and investing in educating our team members to ensure they are well prepared for any request. To make customers’ experiences as seamless as possible, our customer-focused support includes multilingual product documentation, detailed operation/installation manuals, phone and web-based tech support as well as a variety of user and installation friendly product features. Morningstar’s 25+ years of experience ensures customers receive the expertise and guidance they need to be confident in their power electronics decisions.
These are numbers we are proud of, as they prove that you can expect high quality products paired with equally high quality support from Morningstar. We appreciate the time that our customers spent to provide their valuable feedback. Learn more about our technical support services here: https://www.morningstarcorp.com/support/.